Terms of Service

1. Eligibility

The service is intended for organizations and legal entities. By accepting these terms, you represent that you have legal capacity and authority to bind the contracting organization. Use by anyone under 18 years of age and account creation on behalf of third parties without authorization are not permitted.

2. Account and security

You are responsible for keeping credentials secure and for all activity performed under your account, including actions by invited members. Notify us immediately of any unauthorized use or compromised credentials.

Each plan includes a defined number of active seats. Additional seats may be added according to the active billing policy.

3. Acceptable use

• Do not use the platform for illegal activity, fraud, harassment, or infringement of third-party rights.
• Do not attempt to bypass security controls, tenant isolation, usage limits, or access controls.
• Do not reverse engineer, decompile, or extract the platform source code, except as expressly permitted by law.
• Do not submit false, malicious, or third-party personality-rights-violating data.
• Do not perform load tests, vulnerability scans, or automated access without prior written authorization.

We reserve the right to block, limit, or terminate access that violates these guidelines, without prejudice to applicable legal remedies.

4. Plans, billing, and cancellation

• Trial: the free evaluation period does not require a credit card. At the end of the trial, access is paused until a paid plan is selected.
• Auto-renewal: active subscriptions renew automatically on the contracted cycle (monthly or annual), unless cancelled before the renewal date.
• Proration: seat additions mid-cycle are charged proportionally to the remaining period.
• Refunds: a full refund is available within 7 calendar days of the first charge of each subscription cycle. After this period, no refunds are issued for periods already used. Cancellations stop future renewal with no retroactive credit.
• Non-payment: failure to pay may result in access suspension after notice. Reactivations are subject to clearance of outstanding balances.
• Price changes: we communicate price changes with at least 30 days' notice for active cycles.

5. Privacy and data processing

Personal data processing is described in our Privacy Policy. B2B customers requiring a Data Processing Addendum (DPA) for LGPD or GDPR compliance may request it through the contact form.

View Privacy Policy

6. Confidentiality

Both parties agree to keep confidential any non-public information received in the scope of this commercial relationship, using it only for the purposes set out in these terms. This obligation does not apply to information that becomes public through legitimate means, was previously known, or must be disclosed by legal obligation.

7. Intellectual property

The platform, interfaces, trademarks, documentation, and related Cadenio materials are protected by applicable intellectual property rights. Nothing in these terms transfers intellectual property ownership to the customer.

Data and content uploaded by the customer remain customer property. The customer grants Cadenio a limited license to process such data solely for the purpose of delivering the contracted service.

Suggestions, feedback, or ideas voluntarily submitted to Cadenio may be used without compensation or attribution, unless there is a specific agreement to the contrary.

8. Availability and maintenance

We will use commercially reasonable efforts to keep the platform available. Scheduled maintenance will be communicated in advance when it impacts availability. We do not guarantee uninterrupted, error-free operation or absence of temporary access loss.

9. Disclaimer of warranties

To the maximum extent permitted by applicable law, the service is provided 'as is' and as available, without express or implied warranties of fitness for a particular purpose, non-infringement, or specific results.

10. Limitation of liability

To the maximum extent permitted by applicable law, Cadenio will not be liable for indirect, incidental, special, punitive, consequential damages, or lost profits, even if advised of the possibility of such damages.

Cadenio's total aggregate liability arising out of or related to these terms will not exceed the amounts paid by the customer in the 12 months prior to the event giving rise to the claim.

11. Force majeure

Neither party will be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including natural disasters, third-party infrastructure failures, governmental acts, or large-scale network outages.

12. Suspension and termination

We may suspend or terminate access in cases of terms violations, platform abuse, confirmed non-payment, or legal requirement. Where possible, we will provide notice before acting. Upon termination, the customer will have access to export their data during a defined retention period.

13. Updates and effective terms

We may update these terms to reflect service, legal, or commercial changes, communicating at least 14 days in advance for material changes. Continued use of the service after the effective date constitutes acceptance.

14. Governing law and jurisdiction

These terms are governed by the laws of the Federative Republic of Brazil. For international customers, mandatory local consumer or data-protection laws remain applicable. Disputes will be resolved in the courts of São Paulo, Brazil, unless mandatory local law provides otherwise.