Reference case: CAPA for nonconformity on the production line
Flow with Quality Analyst, Area Owner, Quality Manager, and Internal Auditor.
Antes
- CAPA opened in a spreadsheet with no deadline and no root cause field
- Action plan approved by email — no versioning
- Effectiveness verification done verbally — no evidence recorded, CAPA flagged as incomplete in audit
Depois
- Opening with mandatory severity and impact fields
- Approval gate blocks plan without completed root cause analysis
- Effectiveness verification with attached evidence and registered owner