LGPD's 15-day response window for data subject rights requests is a hard legal deadline. Most compliance teams currently manage it through email, spreadsheets, or generic ticketing tools — none of which enforce ownership, sequencing, or evidence quality.
The structural failure is treating rights requests as one-time tickets rather than repeatable workflows. A ticket captures the intake. It does not enforce identity verification, legal review, execution by the responsible team, and documented closure — the full sequence that regulators expect to see reconstructed on demand.
In Cadenio, each rights-request type — access, correction, deletion, portability, opt-out — is a dedicated Flow with fixed task sequences, required fields, and SLA-linked alerts. The moment a run opens, the 15-day clock is visible, ownership is explicit, and each phase has a named responsible party.
Identity verification — the step most teams skip under deadline pressure — is a mandatory task in the Flow with an attached evidence field. Legal review is a formal approval gate: the DPO must approve before the request moves to technical execution. If legal rejects the initial scope, the rejection reason and timestamp are preserved in the run's immutable activity log.
Escalation is not left to memory. When a run reaches 10 days without closure, Cadenio fires an automatic SLA alert to the DPO. At 14 days, a secondary alert reaches the compliance lead. The fact that each alert fired — and at what time — is part of the audit trail, not a separate log.
The result is a defensible compliance record, not just a faster response. When a data protection authority requests documentation of how a specific request was handled, the answer is a single exportable run: every task, every decision, every attachment, and the full activity timeline from intake to closure.
For organizations with high-volume or recurring rights requests — especially deletion requests before system migrations or under marketing opt-out obligations — Cadenio's Flow model means each request follows an identical, auditable path regardless of who is on shift or how much volume is coming in.