Overview
Compliance operations don't live in isolation. The moment a run closes, the evidence it produced needs to flow into your SIEM, your ERP, your CRM, or your custom risk dashboard. The people who care about that data are rarely in Cadenio, they're in Salesforce, ServiceNow, PowerBI, or an internal portal built by your engineering team. A public REST API is what makes Cadenio a first-class participant in your enterprise architecture instead of another silo that requires manual extraction.
1. Sync run completions to your CRM or ERP
When a vendor onboarding run closes with committee approval, a webhook fires and your ERP creates the supplier record automatically. When a customer onboarding reaches go-live sign-off, Salesforce marks the opportunity as successfully onboarded and opens the expansion playbook. No manual data entry, no lag, no inconsistency between what Cadenio recorded and what your downstream system reflects.
The same pattern holds for any run where completion triggers a downstream record: contract approvals feeding your CLM, access review decisions updating your IAM, audit controls closing out your GRC. One execution, multiple systems updated without anyone moving data by hand.
2. Trigger Cadenio runs from external events
Your ITSM raises a P1 incident ticket, a webhook hits the Cadenio API and launches the incident response flow immediately, with the ticket ID pre-populated and the on-call owner assigned. Your payroll system sends a new-hire event and Cadenio opens the employee onboarding run before the recruiter thinks to do it manually.
External events become reliable triggers instead of reminders that depend on someone noticing. The API response is near-instant. The alternative, someone monitoring a queue and manually creating the run, tends to break exactly when it matters most: during incidents, during high-volume hiring, during the moments when 'I'll get to it' is the most dangerous answer.
3. Build a live compliance dashboard from run data
Your risk team wants a real-time view of open SOC 2 controls, overdue SLA runs, and exception rates by business unit, across 14 process types. Rather than exporting CSVs, your engineering team queries the Runs API, filters by flow type and status, and feeds the data into a PowerBI workspace or a custom internal portal. The dashboard updates as runs close and new ones open, with no manual refresh cycle.
This use case unlocks the most frequently requested executive ask: a single view of operational compliance health without requiring senior leadership to log into a workflow tool. The API delivers the data layer; your BI stack handles presentation.
4. Multi-system compliance automation
When a data retention run marks a disposal decision approved, the API call also updates the retention register in your data governance platform and archives the related records in your document management system. Three systems, one source of truth, one execution record.
The compliance action and the downstream system updates are atomic from an audit perspective, because the audit trail is in Cadenio, and the API confirmation is attached to the run. This matters when regulators ask whether the disposal happened and whether it was authorized: the answer is a single run export, not a cross-system reconciliation.
5. Embedded workflow status in customer-facing portals
Enterprise customers who are part of your operational process, vendor portals, customer implementation trackers, partner compliance dashboards, can see the status of runs that involve them, without logging into Cadenio. Your engineering team builds the portal; the Cadenio API provides the run state, milestone completion, and open actions.
Customers see progress without having full platform access. Partners see the compliance milestone their contract requires without needing a seat. This use case is particularly high-value for professional services firms and enterprise software vendors who need to demonstrate operational transparency to clients as part of their service contract.
API key scoping and security
API access is available on Business and Enterprise plans, it opens a direct integration surface between Cadenio and the rest of your stack. Each integration gets a scoped key with exactly the access it needs, runs:read for dashboards, runs:write for programmatic task updates, templates:read for sync jobs, and nothing beyond that.
Multiple keys per organization means each integration has its own credential. Revoke one without touching the others. A compromised dashboard key has no write access. Rotation cadence is configurable per key, which matters when different integrations are owned by different teams with different security requirements.