Cadenio Chat Terms of Service

1. What Cadenio Chat is

Cadenio Chat is a communication tool that lets members of the same organization (workspace) exchange messages in public or private channels, in direct messages (DMs) and groups, send attachments, photos, voice messages, stickers, and reactions, and participate in approval and decision flows. The service does not constitute legal, regulatory, accounting, tax, or compliance advice.

2. Accounts, workspace, and eligibility

The service is intended for organizations and legal entities and their authorized members. Each account belongs to a single workspace, and each workspace corresponds to one contracting organization. By accepting these terms, you represent that you have legal capacity and authority to act for the organization. Use by anyone under 18 years of age is not permitted.

You are responsible for keeping your credentials secure and for all activity under your account. The workspace administrator controls invitations, roles, and member removal. Notify us immediately of any unauthorized use.

3. User content

You retain ownership of the messages, files, photos, audio, and other content you send to Cadenio Chat (“User Content”). You grant Cadenio a non-exclusive, worldwide license, limited to the term of the subscription, solely to host, transmit, technically process, and display such content to its intended recipients, for the sole purpose of operating the service.

You represent and warrant that you hold all rights and legal bases necessary to submit User Content and that it does not infringe third-party rights, professional secrecy, trade secrets, or any applicable law. Processing of sensitive personal data, data of minors, or payment information without a specific written addendum is prohibited.

4. Acceptable use

You agree not to use Cadenio Chat to: (i) send unlawful, defamatory, discriminatory, obscene, threatening content or content that infringes third-party rights; (ii) distribute malware, spam, or reverse-engineer the service; (iii) harass other users; (iv) circumvent technical limits, access controls, or quotas; or (v) use the service in a way that compromises its security, integrity, or availability.

Uploaded files may be subject to automated malware scanning. Cadenio may remove content or suspend accounts that violate these terms, the law, or third-party rights, without thereby assuming any liability.

5. Messages, channels, and direct messages

Messages sent in channels are visible to channel members; direct messages are visible to the conversation participants. Workspace administrators may have access to settings, logs, and, depending on the organization's policy and applicable law, workspace content for governance, security, and legal-compliance purposes. Message editing and deletion follow the features available in the service.

6. Mobile app and notifications

The mobile app may request device permissions (notifications, camera, photos, and microphone) to enable features such as attachments, profile pictures, and voice messages. You can control these permissions in your device settings. Push notifications are delivered through providers such as Firebase Cloud Messaging (Google) and the Apple Push Notification service, and can be turned off at any time. Use of the App Store and Google Play is subject to those stores' terms.

7. Integration with your Cadenio account

Sign-in to Cadenio Chat may be performed through your Cadenio account (OAuth), which allows identity and membership to be synchronized across products. You authorize this exchange of information strictly necessary for authentication and access provisioning, as described in the Chat Privacy Policy.

8. Plans, seats, and payment

Access may be subject to paid plans with a defined number of seats (active users). Additional seats and plan changes follow the active billing policy. Prices, taxes, and renewal conditions are presented at the time of purchase.

9. Intellectual property

The Cadenio Chat software, brand, interface, and documentation are owned by Cadenio and protected by law. These terms do not transfer any intellectual property rights over the service, except the limited license to use it granted during the subscription term.

10. Availability, warranties, and liability

The service is provided “as is,” without warranty of uninterrupted or error-free operation. To the maximum extent permitted by law, Cadenio is not liable for indirect damages, lost profits, data loss arising from misuse, or for user content. Scheduled maintenance and occasional downtime may occur.

11. Suspension and termination

You may stop using the service at any time. The workspace administrator can remove members and close the workspace. Cadenio may suspend or terminate access in case of violation of these terms, the law, or a security risk. After termination, content may be deleted in accordance with the Chat Privacy Policy and the applicable retention policy.

12. Privacy

The processing of personal data in Cadenio Chat is described in the Chat Privacy Policy, which is incorporated into these terms by reference.

13. Updates to these terms

We may update these terms to reflect service, legal, or commercial changes, communicating at least 14 days in advance for material changes. Continued use after the effective date constitutes acceptance.

14. Governing law and jurisdiction

These terms are governed by the laws of the Federative Republic of Brazil, including the Brazilian Internet Civil Framework (Law 12.965/2014) and the LGPD (Law 13.709/2018). The parties elect the courts of São Paulo, Brazil. For international customers, mandatory local data-protection or consumer laws remain applicable.

Questions about these terms can be sent through the contact form or by email to legal@cadenio.com.