Tutorial · Deadlines & SLAs
Set when a task is due and how long it is allowed to take. When an SLA is breached, Cadenio notifies the assignee and escalates automatically, so nothing quietly slips.
5 min read · Builders & managers
The Timing tab
The Timing tab has two sections: Due date and Escalation. Choose a Due mode, in Manual mode the date is set on the task during a run, then optionally set an SLA target: the time allowed to complete the task, measured from when it becomes available. A breach notifies the assignee and the escalation contact.
Related but distinct. Deadlines answer when; SLAs answer how long.
SLAs are measured from when a task becomes available, not from run start, so a step deep in the Flow gets a fair clock that begins only once the work can actually start.
The assignee and the escalation contact are notified immediately, and the run surfaces as Overdue on the Runs screen. Escalation rules can then take further action automatically.
Yes. Beyond Manual, due modes can compute a date relative to run start or a prior event, so the deadline adapts to when each run actually begins.
See SLA tracking and escalation working end to end on a guided demo.