Maintenance Request with Owner Approval
Tenant maintenance request from intake to closing: photos and urgency, first answer within 24 hours, who pays under the Tenancy Law (owner, tenant or condominium), quote checked against the approval limit, owner approval with signature, repair with before and after photos, booking in the owner statement and tenant confirmation. Built for operations teams, structured execution with approval gates and an audit trail.
For: Leasing Coordinator and Finance teams running maintenance request with owner approval
What this template includes
Process steps
- 1Maintenance request intake
- 2First answer and triage: who pays
- 3Provider quote
- 4Owner approval
- 5Owner refused: formal notice
- 6Guidance to the tenant: repair at the tenant's cost
- 7Ticket with the condominium
- 8Repair with before and after photos
- 9Booking: owner statement or rent discount
- 10Tenant confirmation and closing
Why teams use this template
Tenant maintenance request from intake to closing: photos and urgency, first answer within 24 hours, who pays under the Tenancy Law (owner, tenant or condominium), quote checked against the approval limit, owner approval with signature, repair with before and after photos, booking in the owner statement and tenant confirmation. When this work runs through inboxes and ad-hoc spreadsheets, ownership gets fuzzy and evidence gets lost. Maintenance Request with Owner Approval gives you a 10-step process and a built-in SLA so nothing slips between handoffs.
Built for teams led by Leasing Coordinator and Finance: every task has a named owner, every approval routes to a real role, and the run history is the audit trail your auditors actually want.
Ready to run this process?
Open this template in Cadenio, customize the fields and approvals for your context, and run it for the first time in under 60 seconds.
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