Post-Delivery Warranty Work Order
Warranty service order from homeowner claim to resolution: claim registration with photo, technical visit scheduling, diagnosis documentation, post-delivery manager approval gate, correction with photo evidence, and homeowner digital sign-off. Traceable per unit and per development under CDC art. 618. Built for operations teams, structured execution with approval gates and an audit trail.
For: Gerente de Pós-Obra and Técnico de Pós-Obra teams running post-delivery warranty work order
What this template includes
Process steps
- 1Open work order with homeowner claim, photo, and description
- 2Classify claim by type and urgency
- 3Schedule technical site visit with homeowner
- 4Technical visit and documented diagnosis
- 5Checkpoint 1, Post-delivery manager diagnosis approval
- 6Execute correction with photo evidence
- 7Technician confirms resolution and logs closing photo
- 8Checkpoint 2, Homeowner digital sign-off and work order closure
Why teams use this template
Warranty service order from homeowner claim to resolution: claim registration with photo, technical visit scheduling, diagnosis documentation, post-delivery manager approval gate, correction with photo evidence, and homeowner digital sign-off. Traceable per unit and per development under CDC art. 618. When this work runs through inboxes and ad-hoc spreadsheets, ownership gets fuzzy and evidence gets lost. Post-Delivery Warranty Work Order gives you a 8-step process with 2 checkpoints and a built-in SLA so nothing slips between handoffs.
Built for teams led by Gerente de Pós-Obra and Técnico de Pós-Obra: every task has a named owner, every approval routes to a real role, and the run history is the audit trail your auditors actually want.
The checkpoint tasks ("Checkpoint 1, Post-delivery manager diagnosis approval" and "Checkpoint 2, Homeowner digital sign-off and work order closure") cannot be skipped, they're where the run produces evidence the next stage depends on. Overdue runs escalate automatically, and you start with structure instead of building it from scratch every time.
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